EMS E-Learning Frequently Asked Questions

Below you will find a categorized list of frequently asked questions about 911 e-Learning Solutions and our products.

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Student Support

Do I have to have a PayPal account to pay for a course?

While we use PayPal as our payment gateway, you may use a credit or debit card to purchase any of our courses.

Simply input your credit/debit card information after you’ve proceeded to the PayPal gateway and complete your transaction.

Where can I find the certificate for a course I’ve completed?

Whenever you complete one of our courses, you receive a certificate of completion. This certificate can be re-downloaded by visiting the course at any time.

However, if the course that you completed is closed or unavailable (most commonly with our Community College affiliates), you can view your certificates here*.You can also find this link in the sidebar of your Dashboard at lms.911elearning.com.

Here is a brief video showing another way to access this page*.

 


 

*This page will contain any certificates earned after June of 2021. If you need access to a certificate earned before June 2021, please Contact Us.

Community Colleges

How do I sign up for a course that a community college is offering?

You will register through the community college that is offering the course that you want to take. Click HERE   to search our “Course Calendar” to find a course.

How do I know if I’m Fee Waived?

The NC Legislature authorizes NC community colleges to waive the registration fees of authorized public safety personnel for selected/eligible training courses. Your local community college will have additional details. Click here to download a .pdf of more details.

What is “Fee Waived”?

The NC Legislature authorizes NC community colleges to waive the registration fees of authorized public safety personnel for selected/eligible training courses. Your local community college will have additional details.

I’m enrolled in a course through a community college, how do I get a refund?

You will need to contact the community college where you registered for the course.

Purchasing an On-Demand Course

Do I have to have a PayPal account to pay for a course?

While we use PayPal as our payment gateway, you may use a credit or debit card to purchase any of our courses.

Simply input your credit/debit card information after you’ve proceeded to the PayPal gateway and complete your transaction.

What if I have a PayPal account, but don’t want to use it to purchase a course?

No worries! Simply ensure you’re logged out of your PayPal account when you complete the checkout process. Once you advance to the PayPal gateway, you will be able to enter your desired payment method details.


If your PayPal account logs you in automatically, the simplest solution would be to complete the transaction in an “Incognito” or “Private” browser window.

NOTE: If you already have a 911 e-Learning account, you will have to sign in again after opening the Incognito/Private browser window.

Can I purchase a course for someone other than myself?

Of course!

When you enter the checkout, make sure you input the Student’s information. This guarantees that the correct person is enrolled in the purchased course.

Then, when you are passed to the PayPal payment gateway, enter the Buyer’s information along with the appropriate credit/debit card information (if not using a PayPal account).

The buyer will receive a receipt from PayPal, and the student will receive an email that their course is now available.


NOTE: If you are setting up an account for someone else, make sure to give them the password you set for them, or ensure that they reset their password.

On-Demand

How do I sign up for an On-Demand course?

In the header at the top of our site, click on “On-Demand Courses.” Click on the course to view its details, or use the “Buy Now” button to start your checkout!

If this is your first On-Demand course with us, you will be prompted to create an account. Once your account is created and your purchase is complete, you can access the course by visiting the “My Courses”   section of your user dashboard.

Where can I find a list of the courses 911 eLearning offers?

Our On-Demand courses can be found in a variety of places on our site. Primarily, you can find all our available On-Demand courses in our  Course Catalogue. It operates as our online storefront.

If you’d like to learn more about what a specific course or type of course offers, click on the links below:

I’m fee waived; Do I still have to pay for an On-Demand course?

911 e-Learning Solutions’ On-Demand courses are NOT fee waived. North Carolina Legislature only authorizes fee waivers for authorized public safety personnel for selected/eligible training courses offered through North Carolina community colleges.

How do I get credit for an On-Demand course?

A certificate of completion can be printed at the end of each course. The certificate contains the course title, number of hours and the student’s name. This certificate is proof of course completion.

How much time will I have to complete an On-Demand course that I purchase?

Once you purchase one of our On-Demand courses, you will have 1 calendar year (365 days) to access and complete it. After one year has elapsed, you will automatically be un-enrolled from the course.

If you have any questions or concerns, please contact us!

Flight & Critical Care (F&CC)

Is your Flight & Critical Care course good for initial FP-C © and CCP-C © certification?

Yes. The course is used as a prep course for initial certification and also used to renew your FP-C © and CCP-C © certification.

Click here to learn more.

Is your Flight & Critical Care course good for continuing education hours?

Yes. The course contains the 16-hour “refresher” content that is required by IBSC.

The remaining hours will go towards the required 100-hour requirement.

Is your Flight & Critical Care course accredited with IBSC?

Yes. Our Flight & Critical Care course is accredited by the IBSC.

Refresher Courses

What’s the difference between a Refresher and a Renewal course?

The short answer is simply the skills component. The content is identical: the difference is that a renewal course does not require you to complete a technical scope of practice (TSOP) evaluation.

To learn more about the differences between a Refresher or a Renewal course, click here.

Are your Refresher / Renewal courses state-approved?

Yes. All of our courses are approved by the NC OEMS.

Are your Refresher / Renewal courses CAPCE-approved?

Our courses are not approved by CAPCE.

Other

How can I contact 911 e-Learning?

There are several ways to contact us, all of which are detailed on the “Contact Us” page. Use the form on that page to give us some specific information about yourself and your request, and we will respond to you as quickly as possible.

Also, you can call 336-971-7771 M-F 10a – 6P, text us at 336-989-8117, or email us directly at [email protected]

If you’re having a technical issue with any of our systems or courses, please fill out this Help form with as much detail as you can so we can help resolve your issue.

Are your On-Demand CE courses State-approved?

Yes. All of our courses are approved by the NC OEMS.

Are your On-Demand CE courses CAPCE approved?

Our courses are not approved by CAPCE.

Where can I find monthly CE courses?

Go to our website www.911elearning.com. Click on Find a Course. Click on the search option “Type”, check the “Continuing Education” box then click “Search”. Here you’ll see what on-line CE is available, which community college is offering the CE, and how to register for the CE.

Can I purchase registrations for a group of students?

Yes! If you are interested in enrolling a group of students in one of our On-Demand courses, contact us at [email protected] or by our Live Support phone line at (336) 971-7771.

Please have the following information on-hand:

  • Student Names
  • Student Email Addresses

After this information has been received, we will send an invoice to the appropriate person or organization making the purchase. Once payment has been processed, we will then create accounts for the students and notify them of their enrollment.