Refund Policy

911 e-Learning  Solutions  will issue two types of refunds for online sales. Those refunds are as follows and depend on the purchase date of the course(s):

  • 1. If the date  a  refund is requested is within two weeks of the purchase date and the customer has  not completed course requirements  other than initial enrollment assignment(s), then a full refund can be issued. 911 e-Learning Solutions  may  retain a  $35 admin fee.    
  • 2. If the date refund is requested is outside of two weeks from the purchase date or the customer has completed  some (but not all)  course requirements, a 50% refund may be issued.    

If the customer requests a refund after completing the course and receiving a certificate, no refund will be issued.      

How to Request a Refund

If you would like to request a refund for a course you have not completed, please contact us directly, and give us the details of the order in question.