EMS E-Learning Frequently Asked Questions

Below you will find a categorized list of frequently asked questions about EMS e-Learning.

Certification / Recertification

How can I renew my NC Paramedic?

One method to renew your NC Paramedic is to complete a Paramedic Refresher or Renewal course.

How do I know if I need a refresher course or a renewal course?

North Carolina providers may take a renewal course to renew their credential as long as you have a CURRENT credential that will not expire during the course. If you have an expired credential you must take a refresher course. If you are taking the course to test for your National Registry you must take a refresher course.

How do I renew my NC EMT credential?

You can renew your credential by: completing a state approved refresher course, completing a state approved renewal course, or if you have met the hour requirements set forth by NCOEMS.

How do I renew my NC AEMT credential?

You can renew your credential by: completing a state approved refresher course, completing a state approved renewal course, or if you have met the hour requirements set forth by NCOEMS.

My credential expires at the end of this month, what can I do?

Please call our office and speak with one of our support staff so we can assist you in a more timely manner at 336-971-7771. Our Live Support phone line is available from 10:00 am to 6:00 pm, Monday -Friday.

After I finish my refresher/renewal course how do I get my NC credential renewed?

Once you have finished your refresher course, including the skills & TSOP’s, 911 e-Learning will renew your credential. Once you have finished your renewal course you will notify us at [email protected]. Please include your name, P number and expiration date. We will renew your credential after verifying your successful completion of the course.

*Educational Institution:  An Educational Institution is any EMS agency, School, College etc., that has met the NCOEMS requirements and been designated as an “Educational Institution” for offering Initial and/or Continuing Education courses for NCEMS Credentials.  These institutions must meet a strict set of guidelines set forth by the NCOEMS and outlined on their website here. 911 e-Learning Solutions is proud to be a North Carolina EMS Teaching Institution!

Student Support

Do I have to have a PayPal account to pay for a course?

No. You may also use a credit card to purchase our courses.

Community Colleges

How do I sign up for a course that a community college is offering?

You will register through the community college that is offering the course that you want to take. Click HERE  to search our “Course Calendar” to find a course.

How do I know if I’m fee waived?

The NC Legislature authorizes NC community colleges to waive the registration fees of authorized public safety personnel for selected/eligible training courses. Your local community college will have additional details. Click here to download a .pdf of more details.

What is fee waived?

The NC Legislature authorizes NC community colleges to waive the registration fees of authorized public safety personnel for selected/eligible training courses. Your local community college will have additional details.

I’m enrolled in a course through a communty college, how do I get a refund?

You will need to contact the community college where you registered for the course.

On Demand

How do I sign up for an on-demand course?

In the header at the top of our site, click on “On-Demand Courses.” Click on the “Sign Up Now” link and follow the instructions.

Where can I find a list of the courses 911 eLearning offers?

Go to our website www.911elearning.com. Click on “Find a Class”. Use the search options to narrow down your search or click “Search” and see all the courses being offered.

I’m fee waived, do I still have to pay for an on-demand course?

911 eLearning Solution’s on-demand courses are NOT fee waived. North Carolina Legislature only authorizes fee waivers for authorized public safety personnel for selected/eligible training courses offered through North Carolina community colleges.

How do I get credit for your on demand courses?

A certificate of completion can be printed at the end of each course. The certificate contains the course title, number of hours and the student’s name. This certificate is proof of course completion.

National Registry

Is your course accepted by National Registry?

Yes. The NREMT accepts state approved or CAPCE accredited education. 911 e-Learning Solutions, LLC’s courses are approved by the North Carolina Office of EMS. Therefore, all our courses are accepted by the NREMT regardless of the state you live in.

What is distributive education?

The National Registry and CAPCE define distributive education as “a method of delivering EMS education where the education, student, and materials are not able to interact in real time. Examples of distributive education include, but not limited to: online courses, journal article reviews, videos, recording, phone calls, emails, discussion board forums, and self-paced online education.”

Note: For self-paced online or hybrid courses, online course content is considered distributive education, while your time or hours physically present in the classroom interacting with a live instructor would not be distributive education.

How many hours of distributive education will the National Registry accept?

You can find this information at nremt.org. Click on the “recertification” link that is located under your credential level.

I do not live in North Carolina. Can I use your courses for the National Registry (NREMT) re-entry or recertification processes?

Yes. The NREMT accepts state approved or CAPCE accredited education. 911 e-Learning Solutions, LLC’s courses are approved by the North Carolina Office of EMS. Therefore, all our courses are accepted by the NREMT regardless of the state you live in.

Is this course considered “Distributive Education” by the NREMT?

The National Registry and CAPCE define distributive education as “a method of delivering EMS education where the education, student, and materials are not able to interact in real time. Examples of distributive education include, but not limited to: online courses, journal article reviews, videos, recording, phone calls, emails, discussion board forums, and self-paced online education.”

Note: For self-paced online or hybrid courses, online course content is considered distributive education, while your time or hours physically present in the classroom interacting with a live instructor would not be distributive education.

What is valid, or accepted continuing education for the NREMT?

The National Registry accepts any state-approved* or CAPCE accredited education for the re-entry and recertification processes. Please keep in mind that the National Registry also has additional eligibility and specific education requirements, such as distributive education limits, that must also be followed. Please visit their General Policies page at nremt.org for more information.

*911 e-Learning Solutions, LLC is 100% approved by the North Carolina State Office of EMS. You may use any of our courses for National Registry continuing education, regardless of the state in which you reside! Note: If you maintain a state credential, separate from the National Registry, you should confirm with that state agency what is accepted. Please make sure you are aware of the Distributive Education limitations outlined at nremt.org.

Flight & Critical Care

Is your F&CC course good for initial FP-C and CCP-C certification?

Yes. The course is used as a prep course for initial certification and also used to renew your FP-C and CCP-C certification.

Is your F&CC course good for continuing education hours?

Yes. The course contains the 16 hour “refresher” content that is required By IBSC. The remaining hours will go towards the required 100 hour hour requirement.

Is your F&CC course accredited with IBSC?

Yes. Our Flight & Critical Care course is accredited by the IBSC.

Refresher Courses

Is your refresher/renewal course state approved?

Yes. All of our courses are approved by the NC OEMS.

What’s the difference between a refresher and renewal course?

The short answer is simply the skills component. The content is identical, the difference is that a renewal course does not require you to complete a technical scope of practice (TSOP) evaluation.

Other

How can I contact 911 eLearning?

There are several ways to contact us. You can call 336-971-7771 M-F 10a – 6P, text us at 336-989-8117, email at [email protected]

Is your refresher/renewal course CAPCE approved?

Our courses are not approved by CAPCE.

Are your on-demand CE courses state approved?

Yes. All of are courses are approved by the NC OEMS.

Are your on-demand CE courses CAPCE approved?

Our courses are not approved by CAPCE.

Where can I find monthly CE courses?

Go to our website www.911elearning.com. Click on “Find a Class”. Click on the search option “Type”, check the “Continuing Education” box then click “Search” Here you’ll see the what on-line CE is being offered, which community college is offering the CE and how to register for the CE.

Can I purchase registrations for a group of students?

Yes! If you are interested in enrolling a group of students in one of our On-Demand courses, contact us at [email protected] or by our Live Support phone line at (336) 971-7771.

Please have the following information on-hand:

  • Student Names
  • Student Email Addresses

After this information has been received, we will send an invoice to the appropriate person or organization making the purchase. Once payment has been processed, we will then create accounts for the students and notify them of their enrollment.

Contact us for your Online EMS & Fire CE needs!

Please call  336.971.7771 or fill out our form below.
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